FAQ
How long will delivery take?
Everything is made to order, we quote 2 week for production and then 3-5 days for delivery. However it is usually less than this and if you need your item sooner you can contact us and request it sooner, if it can be done then we will.
Is the shelving flat packed?
Yes, our shelving is flat packed, with instructions included.
How easy is it to install my shelving?
The shelving is simple to install, with basic DIY knowledge and basic tools you can assemble the shelving according to the instructions.
How does my the shelving fix to the wall?
For floor mounted shelving, the unit screws to the wall at the top of the poles. The base foot just sits on the floor and is suitable for all floors including carpet. Wall mounted units are simply that, they screw to the wall using the fixings provided.
Can I fit the shelving to a plasterboard or stud wall?
Yes you can fit to any wall, we suggest using appropriate plasterboard fixings. Screws for solid walls are included, plasterboard screws are NOT included.
What do I do if I have a problem with installation or a problem with my order?
The quickest way to get hold of someone is to call Dan on 07961042276, we are always happy to help and pride ourselves on our customer service.
How do I order a custom size?
Simply call 07961042276 or email using the customer enquiry for of the website. Be sure to leave your phone number, we would like to chat through custom orders with you. We can do custom colours, wood and sizes.
Can I order from outside of the UK?
Yes, we ship internationally. Please enquire for shipping prices and lead times.
How do I measure up for my shelving?
The width of the unit is shown at the size of the wood, you need to add 50mm either side to allow for the support poles. So for a 1 meter wide shelf you need a space of 1.1 meter or a 500mm shelf you need a space of 600mm. The height of the shelving is shown on the listing for each size and is measured from top to bottom.
What about skirting boards, power sockets and light swiches?
The shelving allows for most skirting, there is an allowance of 150mm at the bottom of floor mounted shelving. There is also a gap of 20mm from the wall to the shelf, this allows for sockets and light switches.
What is the spacing between the shelves?
The shelving allows for you to put the shelves at the spacing you need, it is flexible and you set the spacing when you install it. instructions are given on how to achieve this.